Q) What is the Riders Plus Membership (“RPM”) program?A) RPM is a new loyalty program for RevZilla, J&P Cycles, and Cycle Gear customers that rewards you for your purchases at all three retailers. RPM comes with amazing benefits (e.g., purchase discounts, free shipping, exclusive promotions, etc.) in exchange for a membership fee of only $59.99 a year plus tax. RPM will be available starting July 2021. |
Q) What are the benefits of RPM membership?A) RPM benefits include:
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Q) Will the RPM program replace the RevZilla ZillaCash?A) No, RevZilla ZillaCash will remain available, though we are making some changes which are discussed here. However, if you are a ZillaCash user and you decide to join RPM, all of your ZillaCash will be automatically converted to RPM Cash of an equal value, and you’ll also get a ton of other benefits that come with being an RPM Member. |
Q) What if I’m a member of Gold Club and also have ZillaCash on my RevZilla account?A) If you are a current Gold Club member, all of your Gold Club points, benefits, and discounts will automatically be transferred to RPM. Your username, password and other information related to your account will remain the same, you’ll just see the new name for the program—RPM—when you log in. Your points balance will be worth the exact same amount after the transition, plus you’ll be able to use previously earned points not only to purchase products and services from J&P Cycles, but also at RevZilla and Cycle Gear. For current Gold Club members, there is no additional cost for the remainder of your current membership term. When your current membership term expires, you’ll be able to decide whether to re-subscribe to the RPM program.If you’re currently a member of both Gold Club and ZillaCash, your benefits can be consolidated into a single RPM account. Your Gold Club benefits will automatically transfer over as discussed above. Please contact J&P Cycles via chat online or call 1-800-318-4823. |
Q) How do I join RPM?A) You can join RPM online or in stores. Membership requires you to provide us with an email address and other information described in the application form. Information you provide to us is subject to our Privacy Policy |
Q) What does it cost to join RPM?A) The current RPM membership fee is $59.99 per year. |
Q) How do I link Cycle Gear or J&P Cycles accounts to my RPM membership purchased through RevZilla?A) You will need to login on the Cycle Gear and J&P Cycles websites and navigate to “My Account.” From there, you will be able to link the accounts directly to your membership and access your benefits at the other websites. You may also contact Customer Service if you need assistance. |
Q) How is RPM Cash Earned?A) RPM Cash is earned when you purchase qualifying products and services from RevZilla, J&P Cycles, or Cycle Gear. RPM subscribers earn 5% cash back on all qualifying purchases from all three retailers, which will appear in your account when your order ships. There is no minimum purchase amount to earn RPM Cash, and RPM Cash does not expire. |
Q) Can I earn RPM Cash in stores or only online?A) RPM Cash can be earned online or in-store at RevZilla, J&P Cycles, and Cycle Gear. |
Q) Are there any restrictions on earning or redeeming RPM Cash?A) Yes, some types of purchases (such as purchases of gift certificates) are not eligible for earning RPM Cash. There are also certain products and services that do not qualify for earning RPM Cash and/or cannot be purchased using RPM Cash. For the current list of excluded products and services, please click here. This list may change from time to time. |
Q) How do I redeem my RPM Cash?A) RPM Cash can be redeemed at checkout, both in-store and online at RevZilla, J&P Cycles, and Cycle Gear. For online purchases, you must log into your account before finalizing your payment method in order to apply your RPM Cash to a purchase. At checkout, you will have the option to apply all, none, or some of your available RPM cash. Simply check the "Redeem Cash" box and enter a valid amount. For in-store purchases, simply provide your email address to the cashier who can look up your account and apply your RPM Cash.RPM Cash works on a dollar-for-dollar basis: $1.00 of RPM Cash can be used for in-store purchases and online for a $1.00 USD discount from the purchase price of eligible products. RPM Cash can be used in addition to credit cards, debit cards, cash, gift certificates, or any other accepted payment method. |
Q) What happens to my RPM Cash if I return an item?A) Purchases on which you earned RPM Cash:
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Q) What happens to my RPM Cash if all or part of my order is cancelled?A) If RPM Cash is awarded for a purchase and the item is cancelled from your order prior to shipping, you will not be charged and you will not receive RPM Cash for that item. |
Q) Can I use RPM Cash with other rewards, promotions, or discounts?A) RPM Cash can be redeemed along with other rewards, promotions, and discounts. RPM Cash is earned based on the final amount paid for an item (not including taxes, shipping, processing charges, etc.), but after all other discounts are applied. Purchases made using gift certificates are eligible for RPM Cash. |
Q) Are there restrictions on 2-day shipping for RPM subscribers?A) Yes. RPM members receive free 2-Day shipping on orders shipped within the continental United States (not applicable in Alaska / Hawaii / U.S. Territories / international orders). Additional charges may apply for certain items. If the item qualifies, members will see it on the product display page and during the checkout process.2-day shipping is based on business days. Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Items shipping 2-day do not get a reduced lead time and the expected arrival date is estimated, not guaranteed. For more information about our shipping policies, check out this page. |
Q) Are there restrictions on free returns for RPM subscribers?A) Yes. RPM members receive free standard (UPS) return shipping on orders shipped within the continental United States (not applicable in Alaska / Hawaii / U.S. Territories). Additional charges may apply for oversized items, heavy items, hazardous materials, and other items that require specialty shipping. Customers must be able to print their label or have email access to forward the label to their local shipping location. |
Q) What are the exclusive brands that receive 10% off every day?A) The following brands will be automatically discounted for RPM subscribers on full price and sale price*:
The following brands will automatically receive 10% off full price:
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Q) Are any brands excluded from earning RPM Cash?A) Yes, the following brands are excluded from discounts and cash back earning:
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Q) How do I access free REVER Pro?A) You will get access to REVER Pro in the welcome emails you receive for enrolling in RPM. By clicking through the email, you will be able to sign up for REVER Pro at no cost to you using your membership email. As an active RPM member, you can also visit https://a.rever.co/subscription and link your RPM membership to access REVER Pro. |
Q) What if I already had REVER Pro before joining RPM?A) If you previously purchased REVER Pro through the app store or Google Play, please cancel your subscription through the app store. Then, you can link your RPM membership to REVER pro through https://a.rever.co/subscription. |
Q) What if I have REVER pro and have not joined RPM yet but would like to?A) If you previously purchased REVER Pro through the app store or Google Play, please cancel your auto-renew subscription through the app store to avoid additional unnecessary charges. You will be able to order REVER Pro+RPM at at rever.co/rpm for $59.99, and this will automatically enroll you into RPM while adding an additional 12 months to your current subscription expiration date. |
Q) How do I access RPM discounts on Twisted Road Rentals?A) In your welcome to RPM emails, we will provide you with a link to access your first deal with Twisted Road and authenticate your membership by creating an account with Twisted Road using your RPM email address. They will provide you with a discount code for your first rental, and then the 10% off every ride after that will be automatically applied to your account at checkout on Twisted Road. |
Q) Can I give my RPM Cash to someone else?A) No. Your RPM Cash, benefits, and membership are not transferable and may not be sold, gifted or assigned to anyone else. Attempts to transfer your RPM benefits will invalidate your membership. You can always use your RPM Cash to purchase merchandise as a gift for someone else. |
Q) What are RPM Event Perks?A) RPM members may receive invitations to exclusive events. Invitations will be sent out by email. Please follow the instructions in your invitation email to register for an event. Because space is limited at these events, prior registration is required. If an event books to capacity, a waitlist will be created and you will be notified of any availability. RPM subscribers may also receive free or discounted access to events, VIP tent access, or free swag when they attend and visit the tents for all or any Comoto brands. |
Q) Can I join RPM if I am not a resident of the United States?A) RPM is open to United States residents only at the current time. |
Q) Is there a minimum age for becoming a RPM member?A) Yes. You must be 16 or older to join RPM. |
Q) Are employees eligible to be RPM members?A) No. Employees of Comoto, RevZilla, J&P Cycles, Cycle Gear, and REVER are not eligible for RPM membership. |
Q) Where can I go to find my RPM account information?A)Your RPM My Account page is your destination for everything RPM related. You can view your year-to-date activity, your RPM Cash balance, purchases, returns, exclusive promotions, store services, discounts off select brands, and other benefits. To access this page, simply log in to your RPM account on any of our websites. |
Q) Does RPM Cash expire?A) No, RPM Cash has no expiration date. Once you earn it, it is yours to keep, even if you later choose not to renew your annual membership. All other RPM benefits expire simultaneously with the end of your membership in the RPM program. As discussed below under the FAQs on termination and cancellation, there may also be circumstances where the RPM program or your membership in it is terminated, cancelled or changed, which could impact the availability of RPM benefits, including RPM Cash. |
Q) Can Comoto terminate my membership?A) We may terminate your RPM membership, without notice, for any reason, at any time, at our sole discretion, including, without limitation, our belief that your continued use of your membership would violate the terms and conditions of the RPM program, applicable law, or otherwise be harmful to our interests. In the event we terminate your membership, you will not be entitled to a refund, full or partial, of your membership fee. |
Q) Can Comoto cancel or change the RPM program without notice?A) We may terminate part or all of the RPM program, and any or all of the benefits associated with the program, without notice, for any reason, at any time, at our sole discretion. In the event we terminate part or all of the RPM program we may, at our discretion, either maintain your RPM Cash and benefits until your current membership term expires or refund your points and a pro rata portion of your membership fee for the remaining portion of the your membership term. |
Q) Can I cancel my membership after I enroll?A) No, membership in RPM is provided for a one-year term. After purchase, membership may not be cancelled, returned, or rescinded. At the end of each annual term, you will have the option to decide whether you wish to re-enroll for another year. If you do not choose to re-enroll, your membership in RPM and the benefits associated with membership will terminate. |
Q) Are there additional terms and conditions?A) Yes, full terms and conditions will be published when RPM goes live. Those terms and conditions will provide the full details applicable to RPM, and will supersede all other program descriptions, including these FAQs. |